Privacy Policy

1. Introduction

TradeSingh ("we", "our", or "us") operates the TradeSingh B2B marketplace platform (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including our website, mobile applications, and related services.

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Phone number, name, email address, business name, and business type when you register.
• Business Profile: Company details, GST number, business address, product listings, certifications, and business descriptions provided by sellers.
• Inquiry & Communication Data: Messages, inquiries, quotation requests, and other communications exchanged through the Platform.
• Verification Documents: Identity and business documents submitted for seller verification.

2.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, search queries, products viewed, click patterns, and time spent on the Platform.
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. See Section 7 for details.

3. How We Use Your Information

We use the collected information to:

• Operate, maintain, and improve the Platform and its features.
• Facilitate connections between buyers and suppliers, including processing inquiries and enabling communication.
• Verify seller identities and business credentials.
• Send notifications related to inquiries, messages, and account activity.
• Provide search results and product recommendations relevant to your interests.
• Detect and prevent fraud, abuse, and security threats.
• Comply with legal obligations and enforce our Terms of Service.
• Analyse Platform usage to improve our services and user experience.

4. Information Sharing & Disclosure

We may share your information in the following circumstances:

• With Other Users: Seller business profiles are visible to buyers. When you submit an inquiry, your name and contact details are shared with the relevant seller.
• Service Providers: Third-party vendors who assist us with hosting, analytics, communication services, and cloud storage, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Business communication records are retained for a reasonable period to support dispute resolution and legal compliance. You may request deletion of your account and associated data by contacting us.

7. Cookies & Tracking Technologies

We use cookies and similar technologies for authentication, security, preferences, and analytics. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and personal data.
• Withdraw consent for processing where consent is the legal basis.
• Object to processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at the details provided below.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

The Platform is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: